Orders are generally processed within 1–3 business days after payment confirmation. Once your order has been shipped, tracking information will be sent to you by email when available.

For orders shipped within the United States, estimated delivery is generally 5–12 business days after processing. Delivery times are estimates and may vary due to carrier delays, weather, customs, or other circumstances outside our control.

If your order has not yet been processed or shipped, please contact us as soon as possible at support@prettygoodsclub.com to request an address change. Once an order has been shipped, we may not be able to change the delivery address.

Please contact us within 7 days of delivery and provide your order number along with clear photos or videos showing the item and, where applicable, its packaging. We will review the issue and, where approved, provide a replacement, refund, or another appropriate resolution.

Yes. Eligible items may be returned within 30 days. Items should be unused and in their original condition and packaging whenever possible. Certain items, including personalized or custom products, gift cards, clearance/final-sale items, and items that have been used or altered, may not be eligible for return.

Once an approved return has been received and processed, refunds are generally issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

Yes. Tracking information will be provided by email when tracking is available. Please note that carrier tracking updates may take some time to appear after shipment.

International orders may be subject to customs duties, taxes, or other import fees depending on the destination country. Any applicable charges are generally the customer's responsibility.

Please contact us as soon as possible, preferably within 7 days of delivery, and provide clear photos of the damaged package and item. We will review the issue and assist with the appropriate resolution.

For questions about your order, shipping, returns, or any other support matter, please contact us at support@prettygoodsclub.com.