Return & Refund Policy

Last Updated: September 2026

Thank you for shopping at PrettyGoodsClub.com. Customer satisfaction is important to us, and we strive to provide quality products and reliable service.

1. Return Eligibility

You may request a return within 30 days of receiving your order if:

  • The item arrives damaged or defective.
  • The item received is incorrect.
  • The item is significantly different from the product description.

To be eligible for a return, the item must be unused and in its original condition and packaging whenever possible.

2. Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products.
  • Gift cards.
  • Clearance or final-sale items.
  • Items that have been used, altered, or damaged after delivery.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us process your request quickly, please provide:

  • Your order number.
  • A description of the issue.
  • Clear photos or videos showing the problem.

4. Refunds

Once your request has been reviewed and approved, a refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

5. Late or Missing Refunds

If you have not received your refund after the expected processing period:

  1. Check your bank account again.
  2. Contact your credit card company or payment provider.
  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact our support team.

6. Return Shipping

If a return is approved due to a damaged, defective, or incorrect item, we may provide a replacement, refund, or alternative resolution at our discretion.

Return shipping instructions will be provided when applicable.

7. Order Cancellations

Orders may be canceled before they are processed and shipped.

Once an order has been shipped, it can no longer be canceled and will be subject to the return process outlined in this policy.

8. Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team through the contact information provided on PrettyGoodsClub.com.

Thank you for shopping with PrettyGoodsClub.com.